ผู้เขียน หัวข้อ: Lufthansa Services (Thailand) รับ Passenger Sale and Ticketing Agent  (อ่าน 2594 ครั้ง)

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Lufthansa Services (Thailand) รับ Passenger Sale and Ticketing Agent
« เมื่อ: กุมภาพันธ์ 13, 2010, 01:33:07 AM »
PASSENGER SALE AND TICKETING AGENT

Ticketing Service Agent at Suvarnabhumi International Airport

The tasks of Ticketing Service Agent are

Prebooked sale and service
# TOD (ticket on departure from queue) limited to non e-ticket eligible itineraries with C/I at ATO for immediate departure with handbag only


Sales related activities
# Information on fare products
# Schedules information
# General Information including booking facilities for non air products (HTL, Car rental)
# Lost ticket procedure: indemnity form issuance, issuance of replacement ticket with lost ticket fee collection

Flight reservations
# New reservation upon request if holding open ticket
# Seat reservation (e.g. for return flight)
# Special service request (special meals/UMNR/PETC/AVIH etc)

Reservation- , travel- , routing- and travel class -change on passenger demand
# Revalidation/reservation change
# Change of carrier
# Rerouting

Prepaid tickets
# Incoming Prepaid (PTA) – limited and accepted for non e-ticket eligible itineraries

Award tickets handling and customer information
# Award upgrades
# Redemption upgrade availability information
# Basic information, advice in case of mile re-claims or credit

Irregularity handling and customer information
# All reservation and ticketing related involuntary changes
# FIM issuance
# Misconnection: involuntary reissues / rerouting and assistance
# Cancellation and delay at departure: rebooking, reissuing and assistance
# DB: involuntary rerouting, rebooking and assistance
# DG: involuntary downgrading, assistance, apology, payment
# DBC / DGC payment
# Other assistance to passenger in irregularities
# Issuance of vouchers (hot-ac, meals, taxi etc)

Information support to & third parties
# Information to third Parties (travel agent, airport, officials)

Other frontline activities
# XBAG (excess baggage) collection with MCO issuance
# Special fees collection with MCO issuance (UM, BIKE- all special baggage charges)

Backoffice activities
# General (queue handling…), PTA-in handling
# Incoming telex handling
# CSR (Counter Sales Report) administration, document delivery to accounting

Requirements
# University degree
# 21-26 years of age
# Relevant experience in ticket sales
# High level of service orientation
# Social with strong communication skill in English
# Good command of third language will be advantage
# Ability for shift work
# High level of flexibility
# Good perception and adaptability
# Well-groomed outward appearance
# Intercultural competence
# Sense of responsibility and dependability
# Good PC user know-how
# Eye on detail
# Cost awareness.

Training and probation
# 3 consecutive training courses
# Training with experienced colleagues
# Further development in daily job routine
# Probation period 4 months

Only those with a genuine interest in joining a professional airline handling company for long-term commitment need apply.

Interested parties are invited to send their CVs with a covering letter in English and a current photo to HUMAN RESOURCE DEPARTMENT

RECRUITMENT
Human Resources Manager
LUFTHANSA SERVICES (THAILAND) LTD.   
Suvarnabhumi International Airport
Room A4-091a, 4th Floor, 999 Moo 1,
Bangna-Trad, Rachathewa, Bangpli,
Samutprakarn 10540 Thailand
Tel : +66 2 134 2497
Fax: +66 2 134 2219
E-mail: hr@lst-thai.com